#Project manager salary how to#
#Project manager salary update#

Provide support and troubleshooting on application user issues including e-mail, internet, and other system/application problems across varied time zones.

#Project manager salary how to#

Support the training of new hires on day-to-day routines and how to provide 1st call resolution when dealing with user/provider issues and calls.Support HDS and PHS with the mitigation of Tier 1 and Tier 2 tickets assist with escalating/routing incidents, as necessary.Support the development of technical/system documentation to the project team and client.Support the facilitation of training and development to new Help Desk Specialists (HDS) and Public Health Specialists (PHS).

Work collaboratively with internal project team, client and system vendors working to support the mitigation and resolution of Tier 1 and Tier 2 tickets.

Perform other duties as assigned by management.

Prepare and distribute weekly project status reports, dashboards, milestones and risk assessment reports to the Project Manager and customer/stakeholders.

Identify project issues/risks (i.e., technical, management or delivery) and track in the program designated risk radar/register.

#Project manager salary update#

Use MS Project and other tools to develop, update and track project performance, milestones, and program deliverables.Facilitates working group sessions with external customers/system vendors, conduct analyses, create/update reports and prepare presentations to present results, as requested.Analyze and validate help desk metrics/data to identify trends, staff surge needs, quality and customer satisfaction results.Work to support the Project Manager with administrative tasks such as documentation development, collecting data, tracking project success, scheduling meetings to coordinate project work/tasks, providing status updates and monitoring the performance and quality of help desk operations and functional/technical staff.Project Coordinator/Help Desk Manager Competences:

Project Coordinators/Help Desk Managers will typically work an 8 hour day but may be required (as needed) to flex to phone and email support coverage depending on fluctuation in volumes Core operating hours for the help desk are M-F, 9AM-3PM (ET). Responsibilities may also include providing support and coordination of functional and technical staff. ** This position will be one of two Project Coordinators/Help Desk mangers supervising help desk operations of up to 9-Help Desk Specialists and 11 Public Health Specialists. The Project Coordinator/Help Desk Manager is responsible for leading, organizing, controlling, and documenting project activities, under the direction of the Project Manager and Engagement Director. The Project Coordinator/Help Desk Manager is responsible for supporting (at any given time) a combination of functional, technical and help desk staff in support of implementation phases to deploy a Tier 1 and 2 help desk infrastructure for public health and healthcare-associated (HAI) infection tracking system management.